Refund policy

Lifetime Limited Warranty

We offer a lifetime limited warranty against defects in materials and workmanship under normal use. This warranty covers structural or manufacturing defects only and does not cover normal wear and tear, accidental damage, misuse, loss, or unauthorized modifications.

If you believe your item has a defect, please contact us at info@lapishouse.com with your order information and photos if applicable.

30-Day Returns

We accept returns within 30 days of delivery.
Proof of purchase is required.

Refunds

Once your return is received, we will notify you by email to confirm receipt and process your refund.

Approved refunds will be issued to the original method of payment.
Please allow 5–10 business days for the credit to appear depending on your bank or card provider.

Final Sale Items

Items marked Final Sale are not eligible for return or refund.

Exchanges

If you would like to exchange an item, please contact info@lapishouse.com.
Customers are responsible for shipping costs related to exchanges.

Return Shipping

Customers are responsible for return shipping costs.
Original shipping charges are non-refundable.

We recommend using a trackable shipping service and purchasing shipping insurance for returns over $75, as we cannot guarantee receipt of returned items without tracking.

Returns Address

Lapis Lazuli House
1314 E Las Olas Blvd
Unit #2145
Fort Lauderdale, FL 33301